General Terms of Purchase

The prices and sales conditions are purely informative and may be modified due to market fluctuations. However, placing an order by completing the purchase form implies agreement with the offered price and the current general sales conditions at that specific moment. Once the order is formalized, the purchase will be considered perfected, with all legal guarantees for the acquiring consumer, and from that moment, the prices and conditions will have contractual status and cannot be modified without the express agreement of both parties. English will be the language used to formalize the contract. The electronic document in which the contract is formalized will be archived, and the user will have access to it in their email address.

Shipping

Delivery times for Spain (peninsula) and Portugal (peninsula) range from 48 to 72 hours since the shipping is made. While we try to ensure that transport companies meet these delivery times whenever possible, we cannot guarantee them. In remote rural areas away from urban centers, delivery within 48 hours is not guaranteed under any circumstances. Delivery time to most European territories will range from 72 hours to 10 working days. Delivery times depend on the availability of each product, which is indicated for each offered product. The customer has 72 hours to check the integrity of all components of the order and to ensure that everything is included in the products. After these 72 hours, the shipment will be considered accepted, and no claims for damage or faults with the shipment will be accepted. An order will be considered delivered when the delivery receipt is signed by the customer. It is in the next 24 hours when the customer must check the products upon receipt and raise any objections that may exist. In the event of receiving a product damaged during transportation, it is advisable to contact us within the first 24 hours to be able to file a claim with the transport company. Similarly, it is advisable to notify the transport company. By default, we will send orders as soon as we have availability for all the items that make them up. However, if the buyer wishes to receive their order in different shipments, they must specify it in the comments section during the purchase confirmation, through our contact form, or by writing an email to hello@fixitthegame.com. Always indicating the order number to which it refers. 

Shipping Costs

Shipping costs will vary depending on the location. While we currently ship to most European countries, we also place shipments to other territories. For the cost of these shipments, please contact directly with hello@fixitthegame.com. 

To find out the shipping cost to your territory in Europe, you can check the product and add your address before placing an order. Keep in mind that if you order multiple products you will get discounts on shipping and free shipping. 

Shipping Costs Outside of Europe

We ship to all countries. To request a cost estimate for the service, write us an email at hello@fixitthegame.com indicating the details of the order you wish to place, and we will respond as soon as possible with the cost.

Payment Methods. How to Pay at FIX IT! 

We provide you with different ways to make payments for your orders:

Credit/debit card: This payment method is immediate, completely secure, and verified by Redsys. All payments made through this payment method will be validated by your bank, and if accepted, it will be automatically and instantly forwarded to us. It requires a security code to make this type of online payment. Consult your bank if you do not know your security code. Visa, Master, American Express, JCB, Diners y Unionpay cards are accepted. 

PayPal: with PayPal you can pay easily. If you do not have a valid card for our other methods, registering in PayPal is free.

Cash: In some cases, cash payments will be made available at certain times.

Returns

Product returns can be processed for any reason within 14 calendar days from the customer's receipt of the goods. To do this, the conditions outlined on this conditions page must be met. You can do this by sending an email to hello@fixitthegame.com with the subject “Return of game”.

Return Conditions for Individual Customers

All products must be returned in its original packaging with all included accessories, in perfect condition and protected, avoiding stickers, seals, or adhesive tapes directly on the surface or packaging of the item. Otherwise, FIX IT! reserves the right to reject the return. Once the return email is sent, you will receive instructions on how to send it to our facilities in your email. You must send the goods without delay, within a maximum period of 14 days from the day you send us the email. The transportation costs incurred by the return will be at your expense. You are free to choose and find the transport agency that best suits your needs or offers the most competitive rates. 

Once the product is received and verified to be in perfect condition, the refund will be processed. We will refund the payment received from you. We will make the refund within a maximum of 14 calendar days since the day the returned product is received. 

Order Cancellations

Order cancellations that involve a refund to the customer and are made through bank transfer will have a maximum period of 30 days for administrative procedures, although we try to ensure that the period is not more than 7 days.

Privacy Policy

The website https://www.fixittheshop.com is linked to the FIX IT! website www.fixitthegame.com and is run via Ionos. We have adopted this Privacy Policy, which outlines how we process the information collected by https://www.fixitthegame.com and provides the reasons for collecting certain personal data about you. Therefore, you should read this Privacy Policy before using the website https://www.fixitthegame.com. We care about your personal data and are committed to ensuring its confidentiality and security.

Personal Information We Collect: When you visit https://www.fixitthegame.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you navigate the site, we collect information about the individual web pages or products you view, which websites or search terms referred you to the site, and how you interact with it. We refer to this automatically collected information as "Device Information." Furthermore, we may collect the personal data you provide (including, among others, name, surname, address, payment information, etc.) during registration to fulfil the agreement.

Why We Process Your Data: Our highest priority is customer data security, and as such, we may process only the minimal user data, only to the extent necessary to maintain the website. The automatically collected information is used only to identify potential cases of abuse and to establish statistical information about the use of the website. This statistical information is not aggregated in a way that identifies any particular user in the system. You can visit the site without telling us who you are or revealing any information by which someone could identify you as a specific person. However, if you wish to use some of the website's features, or provide other details by completing a form, you may provide us with personal data such as your email, name, surname, city of residence, organization, and phone number. You can choose not to provide your personal data, but you may not be able to take advantage of some of the website's features. For example, you may not be able to contact us directly from the website. Users unsure of what information is mandatory can contact us at hello@fixitthegame.com.

Your Rights: If you are a European resident, you have the following rights related to your personal data:

1. The right to be informed.
2. The right of access.
3. The right to rectification.
4. The right to erasure.
5. The right to restrict processing.
6. The right to data portability.
7. The right to object.
8. Rights related to automated decision-making and profiling.

If you wish to exercise these rights, please contact us through the contact information below. Additionally, if you are a European resident, please note that we process your information to fulfill contracts we might have with you (e.g., if you place an order through the site) or otherwise to pursue our legitimate business interests listed above. Also, be aware that your information may be transferred outside of Europe.

Links to Other Websites: Our site may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such websites or the privacy practices of third parties. We recommend that you be cautious when leaving our website and read the privacy statements of each site that may collect personal information.

Information Security: We secure the information you provide on computer servers in a controlled and secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical security measures to protect against unauthorized access, use, modification, and disclosure of personal data under our control and custody. However, the transmission of data over the Internet or wireless networks cannot be guaranteed.

Legal Disclosure: We will disclose any information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

Contact Information: If you wish to contact us to understand more about this Policy or to communicate with us regarding any matter about individual rights and your personal information, you can email us at hello@fixitthegame.com.